Customer Service

Frequently Asked Questions

What kind of wax do we use?

Our hand poured candles are made with all-natural soy wax from the mid-western U.S.. This allows our candles to achieve great scent throw that won’t be toxic to your health.

Do we make the candles ourselve?

All of our candle products are made out of our home by hand.  

Can we buy your candles in person?

While we have no physical location, yet…we do occasionally attend various vendor events. You can also private message us on Facebook or through our email at [email protected]  to place custom online orders.

Can I order a scentless candle?

Yes. Custom orders can be made by private messaging us on Facebook or through our email at [email protected].

How much is shipping?

All shipping and handling charges are the responsibility of the customer. Shipping charges for orders will be based on weight, dimensions and destination and will be calculated and displayed at checkout. All packages are insured with priority mail to guarantee safe delivery by USPS. View our shipping policy page to learn more.

How do we charge tax?

Sales tax is calculated based on your states tax rate.

What payments do we except?

We accept credit card, Paypal, Venmo or Zelle payments.  At vender events we also have Square for credit card payments. Check payments are acceptable on a case by case basis. 

Why the name Willow Lake Reflections?

Willow Lake Reflections is a throwback to simpler times and a big part of Matt’s childhood. We want the scents of our candles to make memories of the special moments in your life. Did you ever swim at Willow Lake? If so join the Facebook group I Swam at Willow Lake.

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